Ring-fencing

The Australian Energy Regulatory (AER) has implemented and enforces a national Ring-fencing Guideline (Guideline) to promote competition in the electricity services market. The Guideline prevents Endeavour Energy and other Distribution Network Service Providers, from offering contestable electricity services.

Endeavour Energy is committed to ensuring it fully complies with the Guideline.

Waivers

The Ring-fencing Guideline permits network operators to apply to the Australian Energy Regulator for a waiver in certain circumstances.

Copies of our waivers and the AER’s decision can be found on the AER website.

Supporting documentation

Endeavour Energy provides records to demonstrate compliance with its ring-fencing obligations as follows:

Accredited Services Providers

You will need a suitably qualified person when you want to:

  • connect your home, business or other premises to the electricity distribution network
  • get more electricity from the distribution network than is possible at the moment
  • need to extend the network to reach your premises.

The Electricity Supply Act 1995 requires that service providers who undertake customer funded contestable network connection works to be accredited by the NSW Department of Planning, Industry & Environment.

Finding an Accredited Service Provider

An Accredited Service Provider is an individual or an entity accredited in accordance with the Electricity Supply Act 1995 and the Electricity Supply (Safety and Network Management) Regulation 2014. See information on the type of Accredited Service Provider suitable for your needs.

A list of Accredited Service Providers is maintained by the NSW Department of Planning, Industry and Environment. This list, along with its related information, is available on their website or by calling them on 137 788.

Frequently asked questions

Where can I raise concerns about how Endeavour Energy is meeting its ring-fencing obligations?

We would like to hear from you. Please email ringfencing@endeavourenergy.com.au or call 133 718 during business hours.

We’ll acknowledge your enquiry by the end of the next business day and will aim to respond to the matters you have raised within seven business days. If a lengthier resolution period is required, we will contact you to discuss an appropriate timeframe.

You will be notified of our response in writing after we have reviewed your enquiry.

How can stakeholders interact with the AER about ringfencing?

The AER has information on its website about ringfencing at: https://www.aer.gov.au/networks-pipelines/guidelines-schemes-models-reviews/ring-fencing-guideline-electricity-distribution.

Questions or comments about ringfencing obligations can be submitted to the AER at ringfencing@aer.gov.au. Alternatively you can contact the AER for general enquiries on 1300 585 165 or email AERInquiry@aer.gov.au.