Support and resources
Your eligibility for payments
You may be entitled to compensation due to extended outages or delayed connection. We can easily help you determine your eligibility.
Social Programs for Energy Code
The NSW Government offers energy rebates to help cover the cost of your electricity bills. You may be eligible.
Additional affordability assistance
We partner with many organisations that can assist you to understand, plan for and pay your energy bill. We’ve listed them here.
Life Support Assistance
If you or someone in your household relies on electricity for medical equipment it is important that you register your premises for Life Support by contacting us on 131 003. Click here to find out more about what this means.
Energy Charter National Concessions Campaign