Important considerations during the outage

  • If you’re a customer who relies on essential medical equipment, please activate your back-up plan immediately. If you are not currently registered for life support and you require power for the use of vital medical devices, please call 131 003 to begin the registration process
  • Once power supply is lost, automatic garage doors will not open. It is always good to know how to manually open, close and safely secure your garage door in case of a loss of power
  • Some of the trucks used to repair electricity infrastructure are large, and we may be forced to park across driveways to safely complete the work required. Talk to our crew when they arrive on site if you need access to your vehicle, and they will work with you to find a suitable time to move
  • In rural areas, the loss of power can often result in a loss of water. If you require power for water pumps at your property, please consider alternate power generation (i.e. petrol generators) or alternate water supplies, for the duration of the outage

What to expect when our teams are on site

You can expect to see our trucks and team members throughout the course of this work, which may impact traffic flow from time to time.

Installations, whether it's a community battery, network battery, or a STATCOM device, are usually completed within a day. To ensure everyone's safety during the process, a brief power outage may be necessary.

There are also instances where a new power pole needs to be set up along with the device being installed. This pole may be delivered and positioned nearby, before the installation day. Upon completion, old poles may have to remain on site temporarily. These poles require a special vehicle for removal, and we’ll aim to have them collected within 3-5 business days.

On installation day, our team may use one or two elevated work platforms to reach necessary heights, a crane borer truck for the replacement of poles and small earth moving equipment, if required. They will also be using power tools.

A few days after installation, our team will return for a thorough testing of the newly installed equipment.  

Unexpected factors, such as bad weather or storms, may cause our schedule to change.

Prepare your Power Outage Plan

Make sure you’re ready for any power interruption, by preparing an outage plan.

Stay informed about planned maintenance

We’ll send you SMS updates about any planned maintenance works affecting your area. For real-time status updates, visit our outage map to see the latest information.