Consumer protections are also contained in the National Energy Customer Framework, including the National Energy Retail Law and Rules, which regulate the sale and supply of electricity to retail customers.

Some of the key regulatory bodies and authorities that influence how we operate include:

  • Australian Energy Regulator (AER)
    Monitors and enforces compliance with the Rules and is responsible for economic regulation of distribution and transmission networks. They also determine the revenue required by Endeavour Energy to recover the costs of network investments and operations.
  • Australian Energy Market Commission (AEMC)
    Responsible for market development and making the Rules.
  • Australian Energy Market Operator (AEMO)
    Responsible for system security in the NEM and operates the wholesale spot market for electricity.
  • Energy National Cabinet Reform Committee (ENCRC) and the Energy Ministers’ Meeting (EMM)
    Council of Federal and State ministers that sets and implements the policy agenda for energy market reforms in Australia.
  • Independent Pricing and Regulatory Tribunal (IPART)
    The NSW jurisdictional regulator for network technical and safety licensing.
  • NSW Office of Fair Trading
    Monitors the safety of customer electrical installations and authorises accredited service providers (ASPs).
  • SafeWork NSW
    Monitors the safety of Endeavour Energy’s workplaces under the NSW Work Health and Safety Act and Regulations.
  • NSW Department of Planning and Environment
    Environmental assessment of Endeavour Energy’s capital work proposals under the Environmental Planning and Assessment Act 1979 and relevant planning instruments. Local councils also play a role in the environmental assessment of some of our capital work proposals.
  • Energy Networks Australia (ENA)
    The peak national body representing network businesses. The ENA produces a variety of reports, submissions and fact sheets covering issues affecting electricity networks.