Contract information

If you are an existing customer, one of the following two contracts will apply to you.

  1. If you are a small retail customer our deemed standard connection contract applies. Download a copy here: Deemed Standard Connection Contract (Small Customers).
  2. Our AER (Australian Energy Regulator) Approved Deemed Standard Connection Contract for large customers applies to:
    • high voltage customers for all large customers with a high voltage installation,
    • embedded generators for non-registered embedded generators less than 30 megawatts excluding micro generation, and
    • embedded networks for supply to a privately owned embedded network with parent/child metering.

Download a copy here or call us on 133 718 and we will either post or email a copy to you: Deemed AER Approved Standard Connection Contract (Large Customers).

If your electrical contractor determines that your service connection to the network needs to be increased to supply your electrical demand, or additional metering work is required, you will need to submit an appropriate application form and enter into a connection services contract.

To determine which service is applicable to you and which application form to fill out, please see our full list of connection services.

Our connection policy

In accordance with our connection policy, if you want to connect your premises to our distribution network, or have an existing connection altered, you are liable for our connection charges as well as those charges made by your Accredited Service Providers for designing, constructing and connecting your contestable connection works.

Connection charges payable to us in respect of Connection Services we provide can be charged by Endeavour Energy to the customer, the customer’s electrical professionals (such as an Accredited Service Provider or electrical contractor) or the customer’s retailer depending on the situation and the services provided.

You can download a copy of our connection policy here: Endeavour Energy connection policy.

Who pays for what?

Customers wishing to connect to the network or upgrade their connection may be required to pay the costs of providing and installing the lines and equipment up to a defined point of connection to the network.

For multi-occupant developments, the applicant is to be considered as a single customer. In setting the connection point, we will consider the potential for further network expansion in the medium term and with the exception of large load and rural customers, we will pay for all works beyond the connection point (i.e. augmentation costs).

Customers seeking a new or altered connection of their premises to our distribution network are liable for our connection charges, which include, depending on the service requested:

  • ancillary network service fees payable to us for any monopoly services provided to facilitate the contestable connection works
  • costs incurred by us in carrying out certain customer funded connection works that cannot be undertaken by Accredited Service Providers for reasons of network security, safety or unavailability of alternative suppliers
  • reimbursement to other customers where you connect to parts of our network where works were previously funded by other customers. This will occur if within a seven year period from the date of application for the original connection works in cases where the original customer has registered for reimbursement, and
  • your retailer is responsible for the provision of metering and may have charges.

A full price list including a detailed description of all network tariffs, fees and charges is contained in our Network Price List. You can download a copy here:

If you need to determine the likely cost of obtaining electricity supply to a rural property, we provide a free “order of costs estimating” service, which you can read more about in this brochure: Electricity supply to rural areas.

Large load and rural customers must pay for any works required to allow their connection upstream of the connection point.

With the exception of rural customers and large load customers, customers will generally only pay the costs of providing and installing the lines and equipment up to the point of connection to the network.

Endeavour Energy pays for all other costs, that is, for shared assets located beyond the connection point. Endeavour Energy also generally supplies the transformers required to supply the load.

The connection point is the location on the network where adequate capacity is available to supply the customer.

Endeavour Energy will consider the load requirements included with each application and may apply diversity, load factor, and general experience with other customer loads to set an assessed load which may be lower or higher than that applied for.

In the case of rural or large load customers, the customer pays all costs associated with their loads up to the connection point, as well as all upstream costs associated with allowing the connection.

When connecting a customer who has undertaken connection works, if the linkage point is located so that some of the contributed assets are eventually shared by other customers connecting at a later time, property owners will be reimbursed through the Cost Share Reimbursement Scheme. See our Cost Share Reimbursement Scheme implementation guidelines for more information: Pioneer Reimbursement Scheme principles.

In some circumstances, in the interests of maintaining acceptable supply standards to existing customers, Endeavour Energy may require the customer to provide new dedicated assets rather than augmenting existing assets.

Likewise, if the load to be connected is likely to degrade the quality of supply (for example due to excessive motor starting currents or harmonics generated), and is out of character with the existing loads in the area, the required augmentation will be funded by the customer.

Forms of guarantee and security bonds

For connection works valued $20,000 or above we may require one or more forms of security as set out below.

We prefer such securities to be provided by the owner of the property. We may, however, allow securities to be provided by the applicant or an ASP acting on behalf of the applicant, but it must be in the form of an unconditional bank guarantee or insurance bond in favour of Endeavour Energy.

Warranty maintenance requirements

Without limiting your warranty of 36 months you must provide Endeavour Energy with a warranty maintenance bond equal to the value listed below, based on the total cost of the electrical works (including any shared asset works funded by us and constructed by an ASP).

We may draw on the bond to rectify the work or product failure. The bond can be in the form of a cheque, bank guarantee or an insurance bond (as stated above) that we can claim against without restrictions. GST will be applicable if the bond is used by us.

The warranty maintenance bond will be retained by us for a period of 12 months from the date of satisfactory completion of the works.

Value of maintenance bond

Accredited Service Providers commonly arrange for a rolling bond to the value of their total connection works (for projects $20,000 or greater) over a 12 month period to enable them to satisfy their clients' bond requirements without the need to arrange separate bonds relating to each job.

Total cost of the electrical works including any shared asset works funded by Endeavour EnergyValue of the warranty maintenance bond
The first one million dollars ($1M)10%
The next two million dollars (between $1M and $3M)5%
The remainder (above $3M)2.5%

We may apply the warranty maintenance bond to cover the cost of rectifying any faults not rectified by you.

Property tenure bond

The purpose of a property tenure bond is to allow construction, inspection and commissioning of a network asset prior to securing a satisfactory form of property tenure for that asset.

For Network Connection Works after 2 August 2021, Endeavour Energy ceased accepting Property Tenure Bonds as security against future easement creation.

Where required for legacy network connection works, you must lodge a property tenure bond when applying for certification of the electricity network construction drawings if:

  • the electricity network construction drawing identifies proposed Land Interest in favour of Endeavour Energy
  • an easement will not be created by a plan and instrument for which a notification of arrangement or compliance certificate will be issued under a local council development application
  • you are responsible for creating the land interest.