How do I access the Connections Portal? 
Users will access the Connections Portal through our Enterprise Customer Portal, which will serve as the single-entry point for all Connections application forms. Navigate to the Connections Portal to start your application. Current users can continue using their existing login and password. Support Materials are available to assist you with registering for the first time.
How do new users access the Connections Portal? 
New users will need to self-register, create a login and password, and set up a user profile via our Enterprise Customer Portal. Keep your mobile phone close by as you will need to follow a two-factor authentication process. Support Materials are available to assist you with registering for the first time.
I am a current Connections Portal user, can I use my existing login and password details?
Yes, you can use your current login and password to access the updated portal. However, you will need to use the new Enterprise Customer Portal URL to log in. Keep your mobile phone close by as you will need to follow a two-factor authentication process. Support Materials are available to assist you with logging in.
If I can’t register or log in how can I get help?
If you’re unable to register or log in, you can get help by visiting the login page of the Enterprise Customer Portal. There, you’ll find options to access Support Materials or submit a request for assistance.
Why am I getting an error message when I try logging into my account? 
If you’re having trouble logging into the Connections Portal, please submit a support request via our ‘Help’ 
function located on the Enterprise Customer Portal page, where you registered and logged in.
How do I change the ‘contact mobile number’ on my account which I used for two-factor authentication?
Once you are logged in you can update your mobile number in the ‘My Profile’ 
section of your home page. Delete the number in the ‘Contact Number’ field and type the new number in. Keep your mobile phone close by as you will need to follow a two-factor authentication process.
Can I use a different phone number to receive multi-function authentication (MFA) codes to my listed profile contact number?
Yes, you can set up a different mobile number to receive MFA codes. Update these details in your ‘My Profile’ section of your home page.
Can I change the Customer Type on my account, i.e. from ASP to Developer etc?
Yes, you can update your profile to change the Customer Type.
Why is the 'Manage a Network Application' tile unavailable to me on the Welcome landing page even though I've registered and logged in?
Customers who have not fully completed all the required fields in their 'My Profile' will not have access to the Manage a Network Application tile. To enable access, please ensure all details are filled out in the 'My Profile' section on your home page. Support Materials are available to assist you with completing your profile.