You probably won’t have time to read this information if confronted with a family member, friend or colleague who’s suffered an electric shock. So it’s good that you are familiarising yourself with its contents now, and you might want to print this page.

Felt a tingle? Give us a buzz

Even though you can’t see it, electricity is all around us. The smallest tingle from your tapware or a constant flickering light can be a sign that something is just not right.

If you feel a tingle, please give us a buzz on 131 003 and our team of experts can come and investigate. Please see the video below to learn more.

What to do if someone receives an electric shock

While the Australian electricity network is one of the safest in the world, situations can arise where electricity can be dangerous.

Do not rush in

As difficult as it is not to act immediately, it’s possible for people attempting rescue to get secondary injuries.

Ensure your own safety

Be especially careful if the surrounding area is wet as electricity will conduct through water.

Switch the appliance off if possible

Switch it off at the power point immediately without touching the injured person or the appliance.

Get help immediately

Call 000 for an ambulance and administer basic First Aid.

Once you are sure the power is off, if the person is unconscious apply CPR immediately.

If the person is conscious they will need to be monitored closely until the ambulance arrives. Make them lie still and keep them warm with a blanket; and remember it is possible to appear un-injured after receiving a severe electric shock yet suffer a heart attack or go into shock hours later.

For sustained burns to any part of their body

The patient may also have substantial burns to any part of their body, including internal burns. Generally, burns are present where the electricity enters and exits the body, which is usually the hands and feet. Keep the person covered with a blanket but apply cool, damp, clean cloths or gel blankets to the burns.

You can also contact Endeavour Energy emergency services on 131 003 for assistance with the electrical issue once you are sure the injured person is taken care of.

Electrical safety in emergency situations

Whether caused by humans or nature, emergency situations can increase the risks posed by electricity. You can read about these risks and ways to reduce them here: