Customer service standards
Customers who have experienced interruptions to their supply frequently or for extended periods of time may be eligible to claim compensation from Endeavour Energy.
Customer Owned Asset Assistance Loan
If you have received a defect notice from us you may be eligible for financial assistance. We can help you determine your eligibility here.
Guaranteed Service Levels
If Endeavour Energy has failed to complete the energisation or re-energisation of your premises on or before an agreed date you may be eligible for compensation.
Public lighting code and streetlight repairs
Streetlights that are not illuminated for a period of time as outlined in the public lighting code may see you eligible for a one off payment.