Energy Charter National Concessions Campaign

You could be eligible for government concessions right now

We know that many Australians are doing it tough right now with the increased cost of living and now more than ever at home, we are making every dollar count. The good news is that energy concessions from the government are available, and you may be eligible.

As a founding member of The Energy Charter, we are proud to have partnered on the development of this national campaign to promote awareness of government concessions available to our customers.

Do you, or someone you know, have a Commonwealth concession card such as a Centrelink Pensioner Concession Card, a Centrelink HealthCare Card or Veterans’ Affairs Gold Card? You could be one of 40% of concession card holders missing out on support from the government on your energy bills.

And, if you get your energy from your strata or landlord in a caravan park, apartment, building or retirement home or village – you could also be missing out on savings, ask your energy provider today.

Find out what support is available for you

  • Visit Service NSW here
  • Visit our quick guide to energy concessions in NSW here
  • Contact your energy provider today and ask, “What concessions am I eligible for?”or for more information contact the National Debt Hotline on 1800 007 007 or go to

You can use our free translator service by calling 131 450 or speak to us on 133 718.

Download your fact sheet here

If you are an organisation and interested in sharing information around this campaign, please reach out to

Find out more about the campaign from The Energy Charter here

Further assistance and information can be found following the links below.