Re-energising your property after a flood

This information will help you stay safe as power is restored after a flood.

Recent extreme weather and flooding across the Hawkesbury, Colo and MacDonald Rivers has been challenging, disrupting the lives of customers in many communities

We're here to help through the recovery process and have a range of assistance available for flood-affected customers to help them stay safe and get reconnected. See how here.

Re-energising your property

1. Property inspection

We will complete a preliminary inspection of your home and the meter box. If we deem your home undamaged, you will remain connected to our network. If we suspect damage, your home will be disconnected at the meter box or at the mains (pole or pillar).

We will send a Level 2 Accredited Services Provider (ASP) to complete assessments and minor repairs, including the provision of a limited power supply to the property such as a power point on your switch board, where safe to do so. This service is provided by Endeavour Energy.

If you’re not home when we visit, we will leave you a letter detailing the outcome and instructions on the next steps. If you have any questions, you can phone us on 131 003 at any time, 7 days a week.

2. Engaging an electrician

If your power has been disconnected, or a limited supply established, an electrician will need to be engaged to check and make repairs to your home.

The engagement of a licenced electrician to inspect and repair the internal wiring of the property is the responsibility of the property owner.

Once the electrical contractor has completed repairs, conducted safety and compliance inspections they will log a Certificate of Compliance for Electrical Work (CCEW) with Endeavour Energy.

3. Connecting to the network

Once your house is safe to reconnect simply phone us on 131 003 and Endeavour Energy will reconnect your home.

Published on Mar 14th 2022