Customer flood assistance

The following services are available for customers and community members that were impacted by the March 2022 floods along the Hawkesbury, Colo and MacDonald Rivers.

Scammer alert

Unfortunately there are people who seek to obtain money from individuals impacted by the floods.Please be mindful of scammers claiming to act on behalf of Endeavour Energy who may contact you and seek payment for flood restoration work.

Endeavour Energy will not contact you directly asking for money for flood restoration works.

Information accessibility

If you have any questions, you can phone us on 131 003 at any time, 7 days a week, or by contacting us through Facebook and Twitter.

You can find up to date information on our flood response thought our Flood Restoration Plan and by following us on Facebook and Twitter

We will also send proactive SMS messages to keep customers informed.

Safety inspections

Endeavour Energy will complete a preliminary inspection of your home and the meter box.  We will send a Level 2 Accredited Services Provider (ASP) to complete assessments and minor repairs, including the provision of a limited power supply to the property such as a power point on your switch board, where safe to do so. This service is provided by Endeavour Energy.

If you’re not home when we visit, we will leave you a letter detailing the outcome and instructions on the next steps.

For safety information about re-energising your property after a flood see.

Easy connection

Limited supply established by Endeavour Energy

If a limited supply has been established, an electrician will need to be engaged to check and make repairs to the remainder of your home.

The engagement of a licenced electrician to inspect and repair the internal wiring of your property is the responsibility of the property owner.

Power left disconnected by Endeavour Energy

You will need to engage an electrician to check and make repairs to your home.

The engagement of a licenced electrician to inspect and repair the internal wiring of the property is the responsibility of the property owner.

Once the electrical contractor has completed repairs, conducted safety and compliance inspections they will log a Certificate of Compliance for Electrical Work (CCEW) with Endeavour Energy; and provide you with a copy.

Once your house is safe to reconnect simply phone us on 131 003 and Endeavour Energy will arrange to reconnect your home, at no further charge. You have the option of engaging your own ASP to arrange connection, and we will reimburse the customer up to $350 to cover this re-connection cost.

Customer contacts an electrician, not Endeavour Energy

Once the electrical contractor has completed repairs, conducted safety and compliance inspections they will log a Certificate of Compliance for Electrical Work (CCEW) with Endeavour Energy and provide you with a copy.

Once your house is safe to reconnect simply phone us on 131 003. Endeavour Energy will arrange to reconnect your home, at no further charge. You have the option of engaging your own ASP to arrange connection, and we will reimburse the customer up to $350 to cover this re-connection cost.

Additional services available

If you're a small business or a not-for-profit organisation in NSW and you've been directly impacted by storms and floods in February and March 2022, you may be eligible for a storm and flood disaster recovery small business grant. This disaster recovery grant of up to $50,000 is to help pay for the costs of clean-up and reinstatement of a small business or not-for-profit organisation’s operations.  For more see.