PowerSavers Frequently Asked Questions (FAQs)

Why is Endeavour Energy conducting the PowerSavers program?

Endeavour Energy is transitioning to a modern grid and working with local communities to develop programs that use electricity more effectively and efficiently, while harnessing the rapid uptake of renewables. As a responsible business, we’re always looking to conserve natural resources while still meeting the energy demands of our customers.

The fast-growing use of air conditioners and other high energy consumption appliances in homes is having a large impact on the demand for electricity. On days of extreme temperatures, when large numbers of Western Sydney households and businesses use their appliances at the same time, there is a significant spike in power consumption, which is called ‘peak demand’.

Endeavour Energy is developing more sustainable ways of reducing this peak demand. PowerSavers is a new initiative to help our residential customers to use electricity more efficiently and earn rewards at the same time.

What are the different plans available under the PowerSavers program?

There are 5 plans in total offering smart device or gift card rewards:

• Smart Thermostat
• Smart Electric Vehicle Charger
• Smart Hot Water System
• Smart Solar
• Smart Battery

Please note, for the Smart Thermostat, Smart Electric Vehicle Charger and Smart Hot Water System plans, you do not need an existing device to participate. But for the Smart Solar and Smart Battery plans, you must already have an eligible smart or controllable solar PV or battery inverter.

Will it cost me anything to participate in the PowerSavers program?

No - there is no cost for you to take part in the PowerSavers program and you will receive a smart device or gift card reward for each eligible plan you enrol in.

Where can the gift cards be used?

You can redeem your eGift card for one or multiple eGift cards from over 200 retail brands, up to the value of the eGift card.

Do I need to notify my energy retail provider that I am joining the PowerSavers program?

No - your retail arrangements will remain unchanged.

Can I enrol in more than one PowerSavers plan?

Yes! The more plans you enrol in, the more you can potentially save and earn in rewards.

Is this a different program from the previous PowerSavers program?

Yes, this is a new and separate program so you will need to create a PowerSavers account to participate.

How do I register to join the PowerSavers program?

You can register online by creating a PowerSavers account at powersavers.endeavourenergy.com.au. Then answer the onboarding questions, select the plan(s) you are eligible for and interested in, review the program terms and conditions and submit your registration of interest. Places are limited so please register as soon as possible online.

Can I enrol my existing devices or use the devices I will receive as part of PowerSavers, to participate in more than one program?

No, your device(s) can only be used for the PowerSavers program. The device(s) cannot also simultaneously be used to participate in another program run by energy retailers or other organisations.

What if I have any other questions during the program?

Simply email your enquiry to powersavers@endeavourenergy.com.au or phone Endeavour Energy on 133 718.

What benefits can I enjoy by taking part in the Smart Thermostat plan?

There are plenty of great reasons to take part in this important energy-saving plan:

• receive a smart thermostat valued at $199, at no cost to you or $100 in gift cards (if you already own a Sensibo smart thermostat)
• the potential to save money on your electricity bills through a reduction in the amount of energy you use on air conditioning on Event Days
• you will have the chance to reduce carbon emissions and make a difference to our environment, and
• reduced investment in the electricity network needed to cope with peak demand will help keep the cost of electricity down in the future.

What are the benefits of a smart thermostat?

With a smart thermostat, you can enjoy the following benefits:

• control your air conditioner from anywhere, anytime using your smartphone
• monitor the temperature and humidity, and change your air conditioner settings
• voice control your air conditioner if you have Google Assistant, Alexa or Siri
• set unlimited 7-day scheduling for your air conditioner
• automatically turn your air conditioner on or off when you enter or leave the room.

How does the Smart Thermostat plan work?

• Your device will be accessed by Endeavour Energy on ‘Event days’ only, with the aim to lower the energy consumption of your air conditioner by increasing its temperature setting during peak demand times.
• These periods last for up to 4 hours between 11am and 8pm and we will notify you by email and/or SMS before the temperature increase occurs.
• Endeavour Energy will select up to 20 of these Event Days in total from when your participation in the plan is confirmed until the plan ends on 31 March 2024.
• These particular days will be based on when we expect a series of extreme temperatures to occur, however weekends and public holidays are excluded.
• All of this is completely automatic through your device – you don’t have to do a thing!

When does the Smart Thermostat plan start and finish?

The Smart Thermostat plan will commence from when your participation in the plan is confirmed until the plan ends on 31 March 2024.

How long will it take to receive my smart thermostat after registering my interest for the Smart Thermostat plan?

We need to first assess your eligibility to participate in the plan by checking the details you provided. Once your eligibility to join the Smart Thermostat plan has been confirmed, you will become a program participant and we will ship your Sensibo smart thermostat, valued at $199, at no cost to you.

If it has been 4 weeks since you registered your interest for the Smart Thermostat plan and your smart thermostat has not arrived, please contact us at powersavers@endeavourenergy.com.au.

How will I receive my $100 in gift cards if I already own a smart thermostat?

You will receive a $40 Sign Up Bonus to be paid via an eGift card once your eligibility to join the Smart Thermostat plan has been confirmed. You will receive an additional $60 eGift card by the plan end date of 31 March 2024.

Will I need to use my air conditioner any less or switch it off?

No - you can continue to use your air conditioner as normal.

Can I switch my air conditioner on at any time?

Yes - that is up to you. If your air conditioner is on between 11am and 8pm at the start of the Event period, it will operate at a higher or lower temperature during this period.

Will I notice a change in temperature when my smart thermostat is accessed by Endeavour Energy on Event Days?

You may notice a change in temperature during an Event day when your air conditioner temperature setting is adjusted by Endeavour Energy.

Can I adjust my air conditioner settings during the Event period?

Yes - however, any changes to your air conditioner settings during the Event period will be considered an opt-out and you will not earn points for participating in that Event Day. This may affect your chances of receiving any other rewards, if offered by Endeavour Energy, in addition to the smart device or gift card reward.

What air conditioner types are compatible for the Smart Thermostat plan?

Currently, only split system air conditioners are compatible with the Smart Thermostat plan. There are different types of air conditioners:

• split system air conditioner – provides targeted cooling via a single wall mounted unit

• ducted air conditioner - uses ducts or vents in the ceiling to cool each room

• portable air conditioner - self-contained system that typically sits on the floor

What is required to participate in the Smart Thermostat plan?

To participate in this plan, you must:

• be 18 years or over
• have a working split system air conditioner with a remote control
• have Wi-Fi internet access
• have a smartphone
• reside within the Endeavour Energy network area
• be the occupier of the property, and
• acknowledge that all individuals in your household are of good health and that your participation will not compromise any individual’s wellbeing.

What existing smart thermostats are eligible for the gift card reward?

If you already own a smart thermostat and wish to receive the gift card reward, the device must be a Sensibo smart thermostat. You will need to provide the serial number and QR code for the Sensibo smart thermostat in your response to one of the onboarding questions.

Where do I find the QR code and serial number for my Sensibo smart thermostat?

In the Sensibo app, go to Settings then About to view your device’s QR code and serial number.

What happens if I move into another home before the completion of the plan?

Please contact us via email at powersavers@endeavourenergy.com.au, prior to moving. If you still meet the eligibility criteria, you may be able to retain the smart thermostat you received (or be eligible to receive the additional $60 eGift card, if you already own a smart thermostat) and continue participating in the plan at your new residence, for the remainder of the plan until it ends on 31 March 2024.

Can I change my mind after joining and leave the plan?

Yes, at any stage you can do this by contacting us via email at powersavers@endeavourenergy.com.au. If you have received a smart thermostat, this will be deactivated, and you will need to return it to us. If you already own a smart thermostat, you will not receive the additional $60 eGift card if you leave the plan before the end date of 31 March 2024.

What benefits can I enjoy by taking part in the Smart Electric Vehicle Charger plan?

There are plenty of great reasons to take part in this important energy-saving plan:

• receive a smart electric vehicle (EV) charger valued at up to $3,000 (includes a standard installation), at no cost to you or $300 in gift cards (if you already own an eligible smart EV charger)
• the potential to save money on your electricity bills under certain tariffs, such as time-of-use
• you will be ‘soaking up’ excess solar generation in your local electricity network, and have the chance to reduce carbon emissions and make a difference to our environment, and
• reduced investment in the electricity network needed to cope with peak demand will help keep the cost of electricity down in the future.

What are the benefits of a smart electric vehicle charger?

With a smart electric vehicle (EV) charger, you can enjoy the following benefits:

• monitor and record your EV’s charging times and speed, and change your charging settings
• optimise your charging schedule according to your electricity tariffs or preferences.

How does the Smart Electric Vehicle Charger plan work?

• Your device will be accessed by Endeavour Energy on ‘Event days’ only, where charging may be unavailable or the charging speed of your EV charger will be reduced, during these peak periods, with the aim of lowering its energy consumption.
• These periods last for up to 4 hours between 11am and 8pm and we will notify you by email and/or SMS before the charging speeds are limited or charging is unavailable.
• Endeavour Energy will select up to 20 of these Event Days per 12 month period from when your participation in the plan is confirmed until the plan ends on 31 March 2025 (or 31 March 2024 if you already have a smart EV charger).
• These particular days will be based on when we expect a series of extreme temperatures to occur, however weekends and public holidays are excluded.
• All of this is completely automatic through your device – you don’t have to do a thing!

When does the Smart Electric Vehicle Charger plan start and finish?

The Smart Electric Vehicle (EV) Charger plan will commence from when your participation in the plan is confirmed until the plan ends on 31 March 2025 (or 31 March 2024 if you already have a smart EV charger).

What is the process to receive my smart electric vehicle charger after registering my interest for the Smart Electric Vehicle Charger plan?

We need to first assess your eligibility to participate in the plan so our selected supplier will contact you to organise a time to visit your property and conduct a site inspection. Access to your property is required so please ensure a member of your household is available at your appointment.

Once your eligibility to join the Smart Electric Vehicle (EV) Charger plan has been confirmed, you will be invited to enter into a contract with the supplier. After you have signed the contract, the supplier will organise a suitable time to install the smart EV charger, valued at $3,000 (includes a standard installation).

Will I have to pay for the smart electric vehicle charger and its installation?

We need to first assess your eligibility to participate in the plan so our selected supplier will contact you to organise a time to visit your property and conduct a site inspection. Access to your property is required so please ensure a member of your household is available at your appointment.

Once your eligibility to join the Smart Electric Vehicle (EV) Charger plan has been confirmed, the smart EV charger will be supplied and installed by a qualified technician, at no cost to you. However, if the installation of the smart EV charger is not standard, payment will be required to cover the additional costs, and this will be communicated to you by the supplier beforehand.

How will I receive my $300 in gift cards if I already own a smart electric vehicle charger?

You will receive a $40 Sign Up Bonus to be paid via an eGift card once your eligibility to join the Smart Electric Vehicle Charger plan has been confirmed. You will receive an additional $260 eGift card by the plan end date of 31 March 2024.

Will my use of the smart electric vehicle charger be affected by my participation in the plan?

In most cases you will be able to use your smart electric vehicle (EV) charger as usual. If you happen to be charging your EV between 11am and 8pm on an Event day, we may reduce the charging speed of your smart EV charger or stop the charging. The Event period lasts for up to 4 hours and we will notify you by email and/or SMS before the Event day. You will be able to continue charging as usual after the Event period ends.

What happens if my smart electric vehicle charger is not plugged in?

If your smart electric vehicle (EV) charger is not plugged in, the Event Day will not affect you. Endeavour Energy does not need you to plug in your smart EV charger if it’s unplugged during an Event Day.

What is required to participate in the Smart Electric Vehicle Charger plan?

To participate in this plan, you must:

• be 18 years or over
• have a working battery-charged electric vehicle (EV) or plug-in hybrid EV
• have Wi-Fi internet access
• have a smartphone
• reside within the Endeavour Energy network area, and
• own and occupy a townhouse or free-standing house.

What existing smart electric vehicle chargers are eligible for the gift card reward?

If you already own a smart electric vehicle (EV) charger and wish to receive the gift card reward, the device must be a smart or controllable EV charger and be one of the following models: JET Charge ChargeMate, Schneider Electric EVlink Smart Wallbox or FIMER FLEXA AC Wallbox.

What happens if I move into another home before the completion of the plan?

Please contact us via email at powersavers@endeavourenergy.com.au, prior to moving. If you still meet the eligibility criteria and have not had the smart electric vehicle (EV) charger installed at your previous home yet, you may be able to have it installed at your new residence instead (or be eligible to receive the additional $260 eGift card if there is a smart EV charger at your new residence) and continue participating for the remainder of the plan.

Can I change my mind after joining and leave the plan?

Yes, at any stage you can do this by contacting us via email at powersavers@endeavourenergy.com.au. If you have received a smart electric vehicle (EV) charger, Endeavour Energy may require you to purchase the device for a fee at the time of cancellation. If you already own a smart EV charger, you will not receive the additional $260 eGift card if you leave the plan before the end date of 31 March 2024.

What benefits can I enjoy by taking part in the Smart Hot Water System plan?

There are plenty of great reasons to take part in this important energy-saving plan:

• receive a home energy management system (HEMS) for your hot water tank valued at up to $1,500 (includes a standard installation) or $200 in gift cards (if you already own an eligible smart hot water system controller or HEMS)
• the potential to save money on your electricity bills under certain tariffs, such as time-of-use
• you will be ‘soaking up’ excess solar generation in your local electricity network, and have the chance to reduce carbon emissions and make a difference to our environment, and
• reduced investment in the electricity network needed to cope with peak demand will help keep the cost of electricity down in the future.

What are the benefits of a home energy management system (HEMS)?

With a HEMS, you can enjoy the following benefits:

• coordinate and optimise scheduling for various household appliances such as hot water tanks, air conditioners, batteries and pool pumps using your smartphone
• monitor and record your consumption patterns for appliances
• if you have a solar PV system, save money by scheduling appliance use for when your solar energy is generating.

How does the Smart Hot Water System plan work?

• Your device will be accessed by Endeavour Energy on ‘Event days’ only, with the aim of shifting heating of your hot water tank to outside peak demand times. This is unlikely to cause any disruption to your hot water use.
• These periods last for up to 4 hours between 11am and 8pm and we will notify you by email and/or SMS before the hot water heating times are shifted.
• Endeavour Energy will select up to 20 of these Event Days per 12 month period from when your participation in the plan is confirmed until the plan ends on 31 March 2025 (or 31 March 2024 if you already have a smart hot water system controller or HEMS).
• These particular days will be based on when we expect a series of extreme temperatures to occur, however weekends and public holidays are excluded.
• All of this is completely automatic through your device – you don’t have to do a thing!

When does the Smart Hot Water System plan start and finish?

The Smart Hot Water System plan will commence from when your participation in the plan is confirmed until the plan ends on 31 March 2025 (or 31 March 2024 if you already have a smart hot water system controller).

What is the process to receive my home energy management system (HEMS) after registering my interest for the Smart Hot Water System plan?

We need to first assess your eligibility to participate in the plan so our selected supplier will contact you to organise a time to visit your property and conduct a site inspection. Access to your property is required so please ensure a member of your household is available at your appointment.

Once your eligibility to join the Smart Hot Water System plan has been confirmed, you will be invited to enter into a contract with the supplier (which will include any costs to retrofit or upgrade your existing hot water tank in order for it to be eligible to participate in the plan). After you have signed the contract, the supplier will organise a suitable time to install the HEMS for your hot water tank, valued at $1,500 (includes a standard installation).

Will I have to pay for the home energy management system (HEMS) and its installation?

Once your eligibility to join the Smart Hot Water System plan has been confirmed, the HEMS for your hot water tank will be supplied and installed by a qualified technician. If the installation of the HEMS is not standard and/or payment is required to cover the additional costs to retrofit or upgrade your existing hot water tank in order for it to be eligible to participate in the plan, this will be communicated to you by the supplier beforehand.

How will I receive my $200 in gift cards if I already own a smart hot water system controller or home energy management system (HEMS)?

You will receive a $40 Sign Up Bonus to be paid via an eGift card once your eligibility to join the Smart Hot Water System plan has been confirmed. You will receive an additional $160 in eGift cards by the plan end date of 31 March 2024.

How will the plan affect my ability to use hot water?

The plan is unlikely to cause any disruption to your hot water use since between 11am and 8pm on Event days, we will only be shifting the heating of your hot water tank to outside the Event period (peak demand times), which lasts for up to 4 hours. If you expect to use more hot water than the tank produces, the time at which you run out of hot water may change. We will notify you by email and/or SMS before the Event day.

What is required to participate in the Smart Hot Water System plan?

To participate in this plan, you must:

• be 18 years or over
• have an existing eligible functional electric hot water tank
• have Wi-Fi internet access
• have a smartphone
• reside within the Endeavour Energy network area, and
• own and occupy a townhouse or free-standing house.

What existing hot water systems are eligible for the gift card reward?

If you wish to receive the gift card reward, your hot water system must have been retrofitted with a smart controller or be a Solahart PowerStore model.

What happens if I move into another home before the completion of the plan?

Please contact us via email at powersavers@endeavourenergy.com.au, prior to moving. If you still meet the eligibility criteria and have not had the home energy management system (HEMS) installed at your previous home yet, you may be able to have it installed at your new residence instead (or be eligible to receive the additional $160 eGift card if there is a smart hot water system controller or HEMS at your new residence) and continue participating for the remainder of the plan.

If the HEMS was installed at your previous home, Endeavour Energy may require you to pay a fee for the device.

Can I change my mind after joining and leave the plan?

Yes, at any stage you can do this by contacting us via email at powersavers@endeavourenergy.com.au. If you have received a home energy management system (HEMS), Endeavour Energy may require you to purchase the device for a fee at the time of cancellation. If you already own a smart hot water system controller or HEMS, you will not receive the additional $260 eGift card if you leave the plan before the end date of 31 March 2024.

What benefits can I enjoy by taking part in the Smart Solar plan?

There are great reasons to take part in this important energy-saving plan:

• receive $200 in gift cards
• reduce carbon emissions and make a difference to our environment, and
• reduced investment in the electricity network needed to cope with excessive solar generation and peak demand will help keep the cost of electricity down in the future.

How does the Smart Solar plan work?

• Your solar PV inverter will be accessed by Endeavour Energy on ‘Event days’ only, with the aim of limiting the amount of solar energy exported to the grid during times of excessive solar generation. This does not prevent your solar PV system from supplying energy to support your home’s energy needs on Event days.
• These periods last for up to 4 hours between 11am and 8pm and we will notify you by email and/or SMS before any export limits are applied.
• Endeavour Energy will select up to 20 of these Event Days in total from when your participation in the plan is confirmed until the plan ends on 31 March 2024.
• These particular days will be based on when we expect a series of extreme temperatures to occur, however weekends and public holidays are excluded.
• All of this is completely automatic through your device – you don’t have to do a thing!

When does the Smart Solar plan start and finish?

The Smart Solar plan will commence from when your participation in the plan is confirmed until the plan ends on 31 March 2024.

How will I receive my $200 in gift cards?

You will receive a $40 Sign Up Bonus to be paid via an eGift card once your eligibility to join the Smart Solar plan has been confirmed. You will receive an additional $160 eGift card by the plan end date of 31 March 2024.

How will the plan affect my ability to export solar energy?

In most cases you will be able to export solar energy into the grid as usual. If you happen to be exporting between 11am and 8pm on an Event Day, we may limit the amount of solar energy you can export to the grid for up to 4 hours. This will occur by changing the settings on your solar PV inverter. We will notify you by email and/or SMS before the Event day.

What is required to participate in the Smart Solar plan?

To participate in this plan, you must:

• be 18 years or over
• have a working solar PV system with an inverter which is Wi-Fi controllable (such as SolarEdge), or have a home energy management system (HEMS) which can control the solar PV system
• have Wi-Fi internet access
• have a smartphone
• reside within the Endeavour Energy network area, and
• own and occupy a townhouse or free-standing house.

What solar PV inverters are eligible for the gift card reward?

In order to receive the gift card reward, you must have a smart or controllable solar PV inverter such as SolarEdge. You will need to provide the serial number for the smart or controllable solar inverter in your response to one of the onboarding questions.

• Example of SolarEdge inverter

Where do I find the serial number for my solar PV inverter?

Your solar PV inverter is usually located outside next to your meter box. The label containing the serial number of your solar PV inverter should be located under or on the right side of your inverter.

For SolarEdge inverters, the label is located at the top on the right side of the inverter. The serial number (S/N) is either eight characters including numbers and letters (e.g. 7111AA27) or eleven characters including numbers, letters and a dash (e.g. 7111AA27-11). The S/N will start with 7.

What happens if I move into another home before the completion of the plan?

Please contact us via email at powersavers@endeavourenergy.com.au, prior to moving. If you still meet the eligibility criteria, you may be able to receive the additional $160 eGift card if there is an eligible smart or controllable solar PV inverter at your new residence, and continue participating for the remainder of the plan until it ends on 31 March 2024.

Can I change my mind after joining and leave the plan?

Yes, at any stage you can do this by contacting us via email at powersavers@endeavourenergy.com.au. But you will not receive the additional $160 eGift card if you leave the plan before the end date of 31 March 2024

What benefits can I enjoy by taking part in the Smart Battery plan?

There are great reasons to take part in this important energy-saving plan:

• receive $200 in gift cards
• reduce carbon emissions and make a difference to our environment, and
• reduced investment in the electricity network needed to cope with excessive solar generation and peak demand will help keep the cost of electricity down in the future.

How does the Smart Battery plan work?

• Endeavour Energy will control the charge and discharge of your battery energy storage system (BESS) on ‘Event days’ only, with the aim to help reduce the electricity delivered from the network during times of peak demand. Your BESS will discharge and supply energy to support your home’s energy needs on Event days.
• These periods last for up to 4 hours between 11am and 8pm and we will notify you by email and/or SMS before your BESS is charged or discharged.
• Endeavour Energy will select up to 20 of these Event Days in total from when your participation in the plan is confirmed until the plan ends on 31 March 2024.
• These particular days will be based on when we expect a series of extreme temperatures to occur, however weekends and public holidays are excluded.
• All of this is completely automatic through your device – you don’t have to do a thing!

When does the Smart Battery plan start and finish?

The Smart Battery plan will commence from when your participation in the plan is confirmed until the plan ends on 31 March 2024.

How will I receive my $200 in gift cards?

You will receive a $40 Sign Up Bonus to be paid via an eGift card once your eligibility to join the Smart Battery plan has been confirmed. You will receive an additional $160 eGift card by the plan end date of 31 March 2024.

How will the plan affect my ability to export battery energy?

In most cases you will be able to use your battery energy storage system (BESS) as usual. Between 11am and 8pm on Event Days only, Endeavour Energy will control the charge and discharge of your BESS for up to 4 hours. We will notify you by email and/or SMS before the Event day.

What is required to participate in the Smart Battery plan?

To participate in this plan, you must:

• be 18 years or over
• be an Evergen customer or have a working battery energy storage system (BESS) with a SolarEdge Wi-Fi controllable inverter, or have a home energy management system (HEMS) which can control the BESS
• have Wi-Fi internet access
• have a smartphone
• reside within the Endeavour Energy network area, and
• own and occupy a townhouse or free-standing house.

What smart or controllable battery energy storage systems (BESS) are eligible for the gift card reward?

In order to receive the gift card reward, you must be an Evergen customer or have a battery energy storage system (BESS) with a SolarEdge Wi-Fi controllable inverter. You will need to provide the serial number for the smart or controllable BESS inverter in your response to one of the onboarding questions.

• Example of SolarEdge inverter

Where do I find the serial number for my battery energy storage system (BESS)?

Your BESS is usually located outside next to your meter box. The label containing the serial number of your BESS inverter should be located under or on the right side of your BESS inverter.

For SolarEdge inverters, the label is located at the top on the right side of the inverter. The serial number (S/N) is either eight characters including numbers and letters (e.g. 7111AA27) or eleven characters including numbers, letters and a dash (e.g. 7111AA27-11). The S/N will start with 7.

What happens if I move into another home before the completion of the plan?

Please contact us via email at powersavers@endeavourenergy.com.au, prior to moving. If you still meet the eligibility criteria, you may be able to receive the additional $160 eGift card if there is an eligible smart or controllable battery energy storage system (BESS) at your new residence, and continue participating for the remainder of the plan until it ends on 31 March 2024.

Can I change my mind after joining and leave the plan?

Yes, at any stage you can do this by contacting us via email at powersavers@endeavourenergy.com.au. But you will not receive the additional $160 eGift card if you leave the plan before the end date of 31 March 2024