Accessing your meter data

How do I access my meter data?

You can either use our enquiry form or call us on 131 003.

Once we receive your request, we’ll need to verify that you are entitled to access the data using information from your retailer. Please ensure you provide the following details exactly as they appear on your electricity bill:

• National Metering Identifier (NMI) number
• your postcode
• your surname.

Additionally, please include the following:

• the dates between which you are requesting meter data (up to a maximum of 2 years)
• whether you would like us to provide a summary or detailed report
• your contact phone number
• your email address

What happens if I don't have all the information for my enquiry?

If any of the details you provide do not match the information we have on file, we will be unable to process your enquiry. In such cases, please contact your electricity retailer to verify and update your account details.

You will need to contact your retailer if your enquiry relates to:

• your electricity bill
• the amount charged on your electricity bill
• your retail tariff
• the reconciliation of data Endeavour Energy has provided to your retailer for your bill

The Australian Energy Market Operator (AEMO) has detailed information about how meter data files are made.

Can I engage a third party to access my data?

Yes. If you provide your written consent, energy providers, consultants and other third parties may request data on your behalf.

To do so the third party, will need to provide the written proof of your consent.

If the details provided by the third party do not match our records, we are unable to release your meter data. If this is the case, please contact your retailer to check your account details.

The third party will need to provide the following details exactly as displayed on your electricity bill:

• National Metering Identifier (NMI) number
• postcode for which your account is held
• your surname

In addition to the above the third party will also need to provide:

• the dates between which you are requesting meter data (up to a maximum of 2 years)
• whether you would like us to provide a summary or a detailed report
• your contact telephone number
• your email address

What will I receive?

Your meter records data about how much electricity you are using which is used by your electricity retailer to generate accurate bills.

There are three types of meters used by Endeavour Energy which each record your electricity consumption in a different way. These are:

• accumulation meters – record your total power use. Most residential and small business customers in the Endeavour Energy network have accumulation meters
• interval meters – record your power use and when it is used to allow for time-of-use pricing
• smart meters – record power use every 30 minutes and can communicate remotely which may allow access to other customer services

If there has been a change to your meters during the requested period, two separate reports will be provided. An example of this is where your accumulation meter has been changed to an interval meter.

What is the difference between accumulation and interval meters?

Accumulation meters

Most Endeavour Energy household and small business customers have accumulation meters.

An accumulation meter records your total power use. If you request the data from your accumulation meter you will receive a:

• summary report – which provides your power usage and generation for each meter measured in kilowatt hours (kWh)
• graphical display -  provides your power usage and generation in a tabulated form

Depending how electricity is supplied to your home, you may receive data from the following meters:

• general supply – which records the electricity used by appliances in your home or small business
• off-peak supply – which records the electricity used by storage hot water systems, heat pumps and pool filters which are hard wired and controlled by Endeavour Energy
• generation – records energy supplied from your solar system or other micro-generators which is fed back into the grid

Endeavour Energy generally reads your meter every three months if you are a residential and or small business customer.

If we have been unable to access your meter, we send an estimated meter reading to your retailer. Your report will advise if your meter data includes estimated meter reads.

Estimates are made in line with the National Metrology Procedure based on each customer’s usage for the same period in the previous year. This allows your retailer to bill you on their regular cycle. Once the meters are read next quarter, your actual consumption will be reconciled so you only pay for the energy used over the two billing cycles.

Interval meters

To allow for time-of-use pricing, interval meters records both your power use and the time when it is used.

Interval meters generally capture the amount of electricity used every 15 or 30 minutes. If you have interval meters you will receive a:

• summary report - which includes your maximum demand
• graphical display – which provides your power usage and generation in a tabulated form
• average daily load profile.

What is detailed interval data?

Detailed reports are available for data from interval meters. These types of detailed reports are suitable for those who undertake detailed analysis of electricity consumption such as energy management consultants.

Where detailed reports are requested interval data is provided in Eastern Standard Time (EST) and any adjustments for Daylight Savings Time (DST) must be taken into consideration. To do this, you will need to shift the data by 1 hour, forward or backwards at 2am on the date the daylight savings time changes.

If you request a detailed report, further information will be sent with your report to help you understand your meter data.

How do I interpret the data I receive?

The table below explains the data included in the summary report for accumulation meters.

Interval meters

The table below explains the data included in the summary report for interval meters. Refer to our user guide for detailed interval reports.

Do I have to pay to get my data?

You will be notified of any applicable charges before the data is provided.

How long will it take to get my data?

Where you are requesting meter data for one NMI, we will provide you the data within 10 business days upon receipt of a valid request.

A valid request is where all required information is provided.

If you are an authorised representative, delivery timeframes may vary, depending on the size of your request. We will contact you with an expected delivery timeframe if it is expected to be outside of the 10 business days.