We’re committed to providing you with a safe and reliable power supply. However for various reasons – both planned and unplanned – power for some customers can be interrupted.
Check power outages
For the latest information about planned or unplanned power outages in your area, as well as estimated restoration times, please see our outages map or call us on 131 003.
This information should be used as a guide as restoration times can change due to unforeseen circumstances.
Report unplanned power outages
Complete this online form to log a problem with power supply to your home or business. Please note we always give priority to safety when responding to unplanned outages.
Your power may be interrupted to:
- undertake upgrades or planned maintenance to the electricity network
- upgrade supply to existing customers or to connect new customers
- replace your metering equipment or service line or
- complete vegetation maintenance safely.
We will notify you at least four business days before a planned outage unless there is an electrical emergency.
High winds, lightning, storms, bushfires, car accidents, trees and branches falling onto powerlines or equipment failure can disrupt your power without warning.
When this happens, we will do all we can to safely restore your supply as soon as possible. Please stay at least eight metres from fallen powerlines and report them immediately by calling our emergency line 131 003.
What to do during a planned outage
If you are notified of a planned outage, follow these tips to protect your personal safety and electrical equipment:
- keep your fridge and freezer closed to avoid food spoiling
- switch off any electronic equipment and disconnect it from the power outlet prior to the interruption. This includes items such as computers, printers, fax machines, media players, television sets and electronic timers
- switch off three phase motors such as air conditioners and garage doors
- recharge or replace batteries for portable devices such as mobile phones, tablets, radios and torches
- do not arrange for electrical work to be undertaken within your premises during the outage
- if you have solar panels, check your system is restored. Not all solar inverters will switch back on automatically.
Keep us informed about loss of power
If your power goes out, it will help us to know some important information when you report the outage completing this online form or calling us on 131 003:
- are other lights and electrical equipment in your home or business working?
- is there damage to the electricity network such as wires down or trees lying across powerlines?
- do neighbouring properties have power?
- have you seen or heard anything that may help us locate the source of the fault?
Be prepared for an unplanned outage
A simple precaution you can take for unplanned outages is to have the following readily available:
- a battery-operated radio to keep up to date with the latest emergency information
- torches with spare batteries
- a first aid kit and any medications essential to your health
- a telephone that does not need mains power to operate
- important personal and emergency contacts
- an esky with ice
- access to fresh water
You can also read our article on what to do if you're without power for more information.
Outages during natural disasters
We are committed to providing our customers with safe and reliable electricity. Strong winds, lightning, flooding and bushfires are natural events that can damage the network used to bring power to your home or business.
So when these natural events interrupt your power supply, we are ready with a plan to keep you safe and restore power as quickly as possible. If widespread interruptions occur, we follow a specific restoration process based on our experience and best practices for our industry that are tailored to the customers and communities served by our network.
Learn more about our response to natural disasters here: