Service mains replacement
To ensure we maintain a reliable power service to your property, we may be required to update your point of supply.
Understanding the replacement processs
Periodically, Endeavour Energy inspects the overhead service between the power pole and your property’s power point of supply - and sometimes, this will require us to update your point of supply. This work requires a power interruption to your property, as it involves replacing the existing multi-wire service with an aerial bundled cable. Vegetation clearing may also be needed to meet the current standards.
If your service already has bundled cable, it will be tested and brought up to the current NSW standard, where required. This may involve replacement of electrical connections on your service.
The scheduled works will generally take up to three hours and will occur within the time specified in an outage notification letter that we will send to you before any work occurs.
Existing hardware at your point of supply (which includes insulators and brackets) is the property owner’s responsibility. Our workers will remove redundant hardware where possible, however, if this is unachievable without intrusive works or impacting external finishes, the existing hardware will be left in place.
We’ll also conduct electrical testing (in accordance with AS 4741-2010 – ‘Testing of connections to low voltage electricity networks’) to confirm the integrity of your existing consumer mains.
In the rare circumstance your mains fail this electrical test, we’re obliged to disconnect the power supply to the property on safety grounds, and the upgrading/replacement then becomes the responsibility of the property owner.
To avoid any potential inconvenience, you can have your consumer mains tested by a qualified service provider.
Access to your property
We’ll require access to the meter board and point of attachment (where the electrical service cables attach to the roof or private pole) at your property, so please leave the gates unlocked.
We’ll need to place a ladder under the point of attachment, so please ensure this area is accessible and clear of rubbish, vegetation, boats, cars, trailers, etc.
We’ll also need to position our trucks in the street to access network poles, so if you normally park vehicles in the street, please relocate them on the day.
If we can’t access your property to complete the replacement, we may need to disconnect your supply on safety grounds.
Frequently asked questions
How long will my power be off?
How long will my power be off?
Why is this work being done?
Why is this work being done?
When, during the day, will my electricity service be interrupted?
When, during the day, will my electricity service be interrupted?
Do I need to be home for this work?
Do I need to be home for this work?
Do I need to unplug or turn anything off?
Do I need to unplug or turn anything off?
What happens if the work on my house isn’t completed on the day?
What happens if the work on my house isn’t completed on the day?
What do I need to do with my fridge and freezer?
What do I need to do with my fridge and freezer?
