Service mains replacement
After we inspect the overhead service between the network and your property’s point of supply, we may need to turn off you power to upgrade you point of supply.
Understanding power outages
Two kinds of power outages may impact your supply of electricity: planned outages and unplanned outages. Learn why these can happen and how to manage the interruption.
Unplanned outages
High winds, lightning, storms, bushfires, car accidents, trees and branches falling onto powerlines or equipment failure can disrupt your power without warning.
When this happens, we will do all we can to safely restore your supply as soon as possible. Please stay at least eight metres from fallen powerlines and report them immediately by calling our emergency line 131 003.
For life threatening emergencies call 000.
Maintenance works
To carry out essential maintenance on our network, we may need to temporarily switch off the power. Wherever possible, we will complete this work without interrupting the power supply.
Improving network resilience with CCT
We’re replacing bar overhead powerlines with covered conductor to improve network resilience during storms and reduce bushfire risk.
Bushfire prevention
We undertake comprehensive pre-summer bushfire inspections and may have to switch of power to complete vegetation management to keep the community safe.
Pole and hardware upgrades
We regularly inspect our poles and hardware. Upgrading these will usually require us to switch of power for us to work safely.
Covered conductor replacement
We’re upgrading powerlines in areas where they’re prone to damage from vegetation, storms and bushfires.
Underground cable replacement
We’re proactively replacing old underground cables before longer unplanned outages and defects can occur.
Overhead switchgear upgrades
We’re replacing our old manual switchgear with new switchgear that can be adjusted remotely to help improve our service.
Underground switchgear upgrade
We’re investing in the latest technology to build a more resilient network, including new underground switchgear installations.
Maintenance impacting local communities
While you may not experience an outage, essential upgrades and maintenance may impact you in other ways.
New connections
We work with private contractors to support new connections and promote growth and development.
Modern grid technologies
We’re installing community batteries, network batteries, STATCOM devices, microgrids and standalone power systems to improve the reliability and sustainability of power.
