Basic or manual (dial) meters
These older meters have small, clock-style number dials that are read from left to right. If there is a red dial, or a dial marked 1/10, you can ignore it - these numbers don’t count towards your main energy usage.
Your meter
Understand of how and when your home uses power – as well as how you can lower energy costs.
Why your meter matters
Electricity meters measure the power consumed at your property. They make sure electricity is distributed efficiently and your electricity bill is accurate.
The transition to smart meters
As part of national reforms, NSW homes and small businesses will transition to smart meters by 2030. This change is a key step in modernising the electricity grid, boosting energy efficiency and providing customers with greater choice and control over their energy use.
While the transition to smart meters takes place, we will continue servicing customers with basic meters until they are upgraded.
Understanding your meter
Your electricity meter shows how much power your home is using. Reading it regularly can help you track your energy use and help you notice any increased use.
Digital or smart meters
These meters show your usage on a screen and may update in real time. Some meters send readings automatically to your retailer, but you can still check your usage directly on the display. In accordance with national reforms, all NSW homes and small businesses will transition to smart meters by 2030.
How smart meters can benefit you
Smart meters play a crucial role in creating a modern, efficient energy network and by 2030, all homes and small businesses in NSW will be upgraded to smart meters. Discover how upgrading to a smart meter can benefit you.
Going solar
Smart meters are required to install solar panels and batteries. Then, once you’ve installed solar panels, you can save by using your own energy and exporting excess electricity to the grid.
Outages are found faster
This means repairs happen faster and planned maintenance is more effective in preventing unplanned outages.
Less inconvenience
Smart meters send information digitally to your retailer. This means you won’t have to provide access to your property for quarterly meter reads.
Flexible pricing and monthly billing options
With a smart meter, you can access flexible pricing options that offer different prices tariffs available through your retailer, for different times of the day, giving you the choice of a wider range of plans that best suit your needs.
Track your energy use
Many electricity retailers have online platforms and apps that provide information about your electricity usage. This can help you understand how much electricity you’re using, making it easier to save money on your bills.
More accurate, transparent and reliable
A smart meter is read remotely, which means your bill is more accurate and no longer reliant on estimations when the meter can’t be physically accessed. It also gives you more detailed information about your electricity use.
Upgrading to a smart meter
National metering reforms will see homes and small businesses upgraded to smart meters by 2030.
Smart meters provide you with more detailed information about your energy usage, help you better understand and manage your power bills and offer access to a wider range of retail plans to suit your needs.
Who is responsible for metering?
Who is responsible for metering?
What does this mean for my meter?
What does this mean for my meter?
How do I upgrade to a smart meter?
How do I upgrade to a smart meter?
What does this mean for my pricing plan?
What does this mean for my pricing plan?
What if additional electrical work is needed to install a smart meter at my property?
What if additional electrical work is needed to install a smart meter at my property?
What is Endeavour Energy's role?
What is Endeavour Energy's role?
Smart meters and your choice
1
Wait for your retailer to contact you
2
Reach out to your retailer to request an upgrade to a smart meter
3
Look at the smart metering services already offered by retailers
4
Choose the right retail pricing plan for your home
Information for retailers
This section provides information for electricity retailers on our network charges and expected changes to those charges over coming years, and the terms and fees for connecting to our network.
Retailers are responsible for the installation, meter reading and maintenance of smart meters. Retailers are also responsible for the replacement of faulty traditional meters.
Endeavour Energy | Your retailer | |
| Installation of new smart metering equipment | × | ✔ |
| Meter reading of smart meters | × | ✔ |
| Meter reading of traditional accumulation meters | ✔ | × |
| Testing of smart meters | × | ✔ |
| Testing of traditional accumulation meters | ✔ | × |
| Replacement of non-compliant or faulty traditional accumulation meters | × | ✔ |
| Replacement of non-compliant or faulty smart meters | × | ✔ |
| Metering upgrades e.g. new solar installation | × | ✔ |
Where to find more information
Further information on the smart meter upgrade is available through these government websites.
NSW Government 13 77 88
NSW Energy and Water Ombudsman 1800 246 545
Energy Made Easy 1300 585 165
Troubleshooting your meter
If you experience issues with your smart meter, contact your electricity retailer immediately. While smart meters are typically very reliable, some customers have reported:
- Problems with their electric hot water system
- Inaccurate meter readings
- Display malfunctions on the smart meter
Speak to your electricity retailer to arrange any repairs or replacement of your smart meter, to minimise the disruption to your normal service levels.
