Tenderlink
Frequently Asked Questions 
 
Why is Endeavour Energy managing all of its tenders electronically? 
Our supplier base has been increasingly submitting tenders via email over the past few years but our firewall, anti-SPAM software and email inbox limits have combined to frustrate the efficient and secure management of these tenders. After scanning the market last year, we selected the electronic tendering solution hosted by Tenderlink.com Pty Ltd as being best suited to meet our stringent probity and information security requirements. We expect that the Tenderlink solution will streamline the tender process, improve reporting and enhance information security.  
Are all RFTs, RFPs and RFEOIs managed electronically? 
Yes, Endeavour Energy will be managing all tenders electronically but may not always provide tenderers with the opportunity to submit their tenders via the e-tendering portal where it is expected documentation will be voluminous.  
How can we download RFT, RFP or RFEOI documents managed electronically?  
Suppliers will firstly need to register to use the solution at https://www.tenderlink.com/endeavourenergy/  It generally takes only a few minutes to register and applications will be processed immediately. Eligible suppliers will receive an email confirming registration details.  
Can we register using one of our employee’s email address? 
It’s up to you to decide what email address you use to register however it is strongly recommended that you use an email address that can be accessed by more than one person in the event that the person takes extended periods of leave. The e-tendering solution does not have any ability to act on automatic “out of office” replies. 
Will we be notified of RFTs, RFPs and RFEOIs? 
Once suppliers have registered to use the system they will be sent an email every time a new open RFT, RFQ or RFEOI is released in respect of industry categories for which they have registered. TenderLink also supports selective/restricted tendering from supplier panels. 
What are the benefits to suppliers? 
Suppliers that are registered to use the solution will be notified immediately by email of all new open RFTs, RFPs, and RFEOIs in relation to industry categories for which they have registered. They will also have earlier access to all relevant documentation to better understand the scope and details of the RFT, RFP or RFEOI. 
Do we need to pay any charges to use the e-tendering solution? 
There are no charges for suppliers to use the solution in respect of Endeavour -related opportunities. More information regarding Tenderlink.com Pty Ltd and the range of other services it provides can be found at www.tenderlink.com
Can we update our registration details? 
Yes, you can visit the website and "fine tune" your profile at any time. The e-tendering solution will automatically email you only those documents in relation to the tender categories that you’ve chosen that are relevant to your business. In addition to providing the technology for this site, Tenderlink.com Pty Ltd provides a help desk to assist.  
What do we do if we can't lodge a tender or response electronically? 
In the event you can't lodge responses online, there are other lodgement options presently available including the email address on the RFX document.  You may also contact a member of the Procurement & Logistic team whose details can be found at the “Contact Details” page on our For Suppliers section on our website www.endeavourenergy.com.au
Will we be swamped with unsolicited emails? 
TenderLink has a zero-tolerance policy against email spamming and this forms part of our agreement with TenderLink. The only email notification/emails sent to suppliers from the Endeavour e-tendering portal, are emails that communicate invitations to respond to opportunities from Endeavour Energy. You may from time to time, receive emails from TenderLink in response to a service enquiry. 
Who do I call if I have any problems using the e-tendering solution? 
Customer Services Manager Tenderlink.com Pty Ltd 
1800 233 533 
Email: support@tenderlink.com