Here you will find a range of documents to assist in understanding your rights and responsibilities with Endeavour Energy.
Complaints and Disputes Resolution
This document sets out procedures for dealing with certain disputes under the:
Standard Form Customer Connection Contract
Standard Form Customer Supply Contract
Negotiated Electricity Supply Contract for small retail customers
Customer Service Standards for connection customers
The Customer Service Standards for connection customers is a document incorporated into the Standard Form Customer Connection Contract.
Network Price List
The Network Price List provides:
A description of rates, The basis for calculation of rate, Information relating to miscellaneous fees and charges